Get Your Joey is not responsible for import fees or duty claimed by countries outside of Canada.
Get Your Joey takes responsibility for the construction of the Joey and will ensure that orders are correct. Please follow the instructions for your packer as we do not accept responsibility for wear or damage to packers. Joeys are meant for regular wear, not for pack and play. Only STP Joeys are meant for stand to pee packing. Because of the personal nature of Joeys, we do not accept returns or exchanges except in the case of a manufacturing defect.
If there is an issue with your Joey or your order, please send a photo with your complaint and we will work with you to resolve it. We want to make sure you have a great experience packing with your Joey!
Once your order is fulfilled your Joey should get to you within 15-25 business days depending on your region, while we understand that many of you want your Joeys as soon as possible, please be patient!